General Services

Family Justice Counsellors and Family Justice Centres
Family justice counsellors provide brief counselling services or mediation (including separate meetings) and can give you legal information. You can call Enquiry BC and ask the operator to connect you with a Family Justice Centre near you. You can also call the Family Justice Centre directly. Look in the blue pages of your telephone book under “Provincial Government” or visit Clicklaw.ca. Contact information is also on the Ministry of Justice website.

BC Justice Access Centres
The justice access centres are the place to visit when you need help with family law issues like separation, divorce, or child support. Expert staff provide information to help you understand court processes and they  provide access to Family Justice Counsellors. There are centres in Vancouver and Nanaimo – with Victoria opening soon. Centres are open Monday to Friday – check the websites for hours of operation.

Enquiry BC
Enquiry BC is a provincial call centre that provides services to all British Columbia residents on behalf of provincial government ministries, Crown corporations and public agencies. Hours of operation for Enquiry BC are 7:30 a.m. to 5 p.m. - Monday through Friday. Vancouver: (604) 660-2421 | Victoria: (250) 387-6121 | All of BC: 1 800 663-7867 | Outside BC: (604) 660-2421 | Email address: EnquiryBC@gov.bc.ca

Family Maintenance Enforcement Program
FMEP monitors support payments and takes action to collect them if you are having problems doing so. For more information call the enrolment office. Victoria: (250) 220-4040 | All of BC: 1-800-663-3455 (toll free)

Legal Services Society
The Legal Services Society (LSS) provides legal aid in British Columbia and they publish BC’s family law website portal. Their site has information and free publications for individuals dealing with family law matters. They can also help you if you can't afford a lawyer.

MediateBC
MediateBC’s mission is to lead, promote and facilitate mediation and other collaborative dispute resolution processes throughout B.C. They offer civil, family and child protection mediation services to the public. BC: 1-877-656-1300 (toll free)